11 July 19

Aged Care Update

Aged Care Updates that may affect you!

Advice for Living understands there comes a time where you need information on how you can access help around the home or need to look at aged care homes for yourself or a loved one.

There are a number of sources of information and services you can access to start the journey.  One of the most important beginnings is to talk to your financial adviser. 

Here at Advice for Living we can assist :

  • in explaining the Centrelink rules and processes around accessing and/or changes to your aged pension,
  • the steps in order to receive Government assistance and the paperwork involved,
  • discuss the difficult question – Do I need to sell the family home?
  • look at strategies to ensure you have the correct information before making decisions and locking into a contract for services,
  • discuss what fees and costs you might have to pay,
  • explain what the different costs are for and how they are calculated, and;
  • navigate the income and assets paperwork.

My Aged Care website

A new My Aged Care website has been released. It replaces the older website and is simplier and more user-friendly to help consumers find the information they are looking for in relation to home care and age care facilities. You can use the ‘Find a provider tool’ to help find and compare service providers in your area.

The website is www.myagedcare.gov.au

Aged Care 101


There is another new website to assist you –

Aged Care 101 and can be accessed via this link www.agedcare101.com.au

This site has a lot of information and resources and can assist in explaining the 3 primary options when considering help in aged care living in Australia (Retirement Villages, Home Care and Aged Care Homes are nursing homes.

New Charter of Aged Care Rights

The Government has released a new Charter of Aged Care Rights and is now in effect.  This provides the same rights to all consumers, regardless of the type of Australian Government funded care and services they receive – home care or residential care.

The Charter helps to create a shared understanding about the rights of people receiving aged care services.

The Aged Care Quality Standards

From 1 July 2019 all Australian Government funded age care providers are required to meet the Aged Care Quality Standards.

The Aged Care Quality Standards focus on quality outcomes for consumers. This will make it easier for consumers, their families, carers and representatives to understand what they can expect from a service.

Improving Home Care Pricing transparency and comparability

Improvements have been made to home care pricing information requirements from 1 July 2019, including the requirement to publish prices in the new standardised pricing Schedule, as well as a full price list on My Aged Care website.

This information is also to be an inclusion of the Schedule within all new Home Care Agreements from 1 July 2019 and for existing clients, providers will have until 1 July 2020 to comply

Providers can no longer charge separately for business-related administration costs.

These changes were made in response to feedback from consumers about the lack of transparency and comparability of home care pricing information, and the high administration costs being charged by some providers.

The improvements will enable people to better understand and compare common services and costs across home care providers and make a more informed decision about which provider is best suited to deliver their care.

Reduction in home care fees

From 1 July 2019, the annual amount of the maximum basic daily fee for home care packages will reduce by:

$400 for level 1

$200 for level 2

$100 for level 3

For those residents entering, or consumers commencing a home care package from 1 July 2014, the following Schedule applies:

Fee/ Charge/ Thresholds Rates
Maximum Basic Daily Fee
Home Care – Level 1 package  $9.44
Home Care – Level 2 package  $9.99
Home Care – Level 3 package  $10.27
Home Care – Level 4 package  $10.54

For those in Aged Care facilities

 Fee/ Charge/ Thresholds Rates
Maximum Basic Daily Fee
Residential Care[i]   $51.21

Sources:  My Aged Care website, Aged Care 101 website, Department of Health – Special Edition Aged Care Provider Newsletter – 01 July 2019